The Trading Standards
Institute (TSI) website includes a series of consumer
advice leaflets covering a range of topics from buying
and hiring goods, ordering things on credit to how to
write a letter of complaint.
The leaflet 'Buying
Goods' explains the legal background to your rights
as a consumer and uses specific circumstances to illustrate
what you can, or cannot, expect from a trader. The leaflet
the trader right?' explains in what circumstances
you do, or do not, have the right to a refund or replacement
The series also a useful checklist
of what you should do as soon as you discover a fault
with something you have bought.